Ricardo is Ph.D. and specialist in bringing the strategy to execution, reducing process time cycles, optimizing costs and resources, and improving systems and teams performance. His areas of work are: Digital Transformation, Smart Cities, Process Excellence, Process Mining and Cybersecurity. He has more than 20 years of professional experience with broad-based skills, developed in Chile and The Netherlands. His background includes successful experience as manager, leader, senior consultant, researcher, lecturer and entrepreneur.