In recent work, Shaw evaluates the importance of bosses in improving the productivity of their subordinates. She (and her co-authors) show that a good boss can markedly improve his subordinate’s productivity now and into the future as the worker moves on. Shaw has also developed an interest in entrepreneurship, showing that serial entrepreneurs develop intangible capital that they take with them as they move from their first firm to a new more productive firm. In earlier work that has been published in the American Economic Review, and Management Science, she and her colleagues evaluate the effectiveness of complementary teamwork practices in the steel industry. She has also focused on the performance gains from new information technologies and the changes in management strategy towards product customization that enhance returns to investment. In related work on incentives in franchising, she shows how the optimal use of franchise contracts can increase brand value for franchise companies. Her research has been extensively funded by the National Science Foundation, the Alfred P. Sloan Foundation, the Russell Sage and Rockefeller Foundations, and the Department of Labor