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Reaching for Gold: Frequent-Flyer Status Incentives and Moral Hazard

Marketing science(2022)

引用 5|浏览9
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摘要
This paper studies how frequent-flyer program members change their purchase behaviors as they progress toward achieving elite status, with moral hazard playing a significant role.
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关键词
loyalty programs,tiered status incentives,moral hazard,customer relationship management (CRM)
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