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Singh's own research involves building and sustaining effective and enduring connections between organizations and their customers, especially in service industries. This line of study explores organizational dilemmas that arise in developing customer connections based on trust and value relationships. In a related area of research, Singh studies how firms organize, implement, and support change and knowledge management to balance the competing goals of productivity and quality in the front lines. He also examines conflicts of interest in professional markets, concentrating on the medical profession and the pharmaceutical industry. Singh has published in such journals as the Journal of Marketing, the Journal of Marketing Research, the Academy of Management Review, the Journal of Consumer Research, Management Science, Psychological Assessment, the Journal of the Academy of Marketing Science, the Journal of the American Medical Association, Medical Care, and the Journal of Retailing.
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论文共 139 篇作者统计合作学者相似作者
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Zenodo (CERN European Organization for Nuclear Research) (2023)
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Handbook of Business-to-Business Marketingpp.409-434, (2022)
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JOURNAL OF KNOWLEDGE MANAGEMENTno. 2 (2022): 375-402
Academy of Management Proceedingsno. 1 (2019)
Academy of Management Proceedingsno. 1 (2019)
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