Personal Gains and Challenges of Virtual Intergenerational Service-Learning in Health Promotion

The Coronavirus Disease 2019 (COVID-19) pandemic has disrupted the conventional face-to-face learning since 2020. Face-to-face intergenerational service-learning was switched to online learning. Fifty-six undergraduate students in the health studies program taking the compulsory subject of Practices in Health Promotion were involved in this study which aimed to evaluate the personal gains and challenges of virtual intergenerational service-learning by applying a deductive content analysis on reflective essays submitted by the students. Results indicated that students had gained leadership skills, developed sense of empathy, built a reciprocal relationship with the community, had positive impact on future development and changed in perception of older adults after the virtual intergenerational service-learning. Challenges of the experience consisted of technical issues and support, interruptions during online presentation and effectiveness of services. Recommendations are provided for academic and community settings to achieve successful virtual intergenerational service-learning.