Promoting Constructive Deliberation: Reframing for Receptiveness
CoRR(2024)
Abstract
To promote constructive discussion of controversial topics online, we propose
automatic reframing of disagreeing responses to signal receptiveness while
preserving meaning. Drawing on research from psychology, communications, and
linguistics, we identify six strategies for reframing. We automatically reframe
replies according to each strategy, using a dataset of Reddit comments and
replies. Through human-centered experiments, we find that the replies generated
with our framework are perceived to be significantly more receptive than the
original replies, as well as a generic receptiveness baseline. We analyze and
discuss the implications of our results and highlight applications to content
moderation. Overall, we illustrate how transforming receptiveness, a particular
social science construct, into a computational framework, can make LLM
generations more aligned with human perceptions.
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