“Let Us Take Care of the Medicine”: A Qualitative Analysis of Physician Communication when Caring for Febrile Infants

BackgroundGuidelines for the management of febrile infants emphasize patient-centered communication. Although patient-centeredness is central to high-quality healthcare, biases may impact physicians’ patient-centeredness. We aimed to 1) identify physicians’ assumptions that inform their communication with parents of febrile infants and 2) examine physicians’ perceptions of bias.MethodsWe recruited physicians from three academic pediatric emergency departments (EDs) for semi-structured interviews. We applied a constant comparative method approach to conduct a thematic analysis of interview transcripts. Two coders followed several analytical steps: 1) discovery of concepts and code assignment, 2) identification of themes by grouping concepts, 3) axial coding to identify thematic properties, and 4) identifying exemplar excerpts for rich description. Thematic saturation was based on repetition, recurrence, and forcefulness.ResultsFourteen physicians participated. Participants described making assumptions regarding three areas: 1) the parent’s affect, 2) the parent’s social capacity, and 3) the physician’s own role in the parent-physician interaction. Thematic properties highlighted the importance of the physician’s assumptions in guiding communication and decision-making. Participants acknowledged an awareness of bias, and specifically noted that language bias influenced the assumptions that informed their communication.ConclusionsED physicians described subjective assumptions about parents that informed their approach to communication when caring for febrile infants. Given the emphasis on patient-centered communication in febrile infant guidelines, future efforts are necessary to understand how assumptions are influenced by biases, the effect of such behaviors on health inequities, and how to combat this.What’s NewPhysician communication drives health outcomes. In this qualitative investigation, physicians described making assumptions about parents, based on subjective assessments, which informed their communication and decision-making. This represents a step towards understanding how biases inform communication and result in health inequity.