Investigating the Day-to-Day Experiences of Users with Traumatic Brain Injury with Conversational Agents

PROCEEDINGS OF THE 25TH INTERNATIONAL ACM SIGACCESS CONFERENCE ON COMPUTERS AND ACCESSIBILITY, ASSETS 2023(2023)

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摘要
Traumatic brain injury (TBI) can cause cognitive, communication, and psychological challenges that profoundly limit independence in everyday life. Conversational Agents (CAs) can provide individuals with TBI with cognitive and communication support, although little is known about how they make use of CAs to address injury-related needs. In this study, we gave nine adults with TBI an at-home CA for four weeks to investigate use patterns, challenges, and design requirements, focusing particularly on injury-related use. The fndings revealed signifcant gaps between the current capabilities of CAs and accessibility challenges faced by TBI users. We also identifed 14 TBI-related activities that participants engaged in with CAs. We categorized those activities into four groups: mental health, cognitive activities, healthcare and rehabilitation, and routine activities. Design implications focus on accessibility improvements and functional designs of CAs that can better support the day-to-day needs of people with TBI.
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关键词
Conversational agents,traumatic brain injury,accessibility,usability
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