Assessing travelers’ characteristics and trip information influencing the boarding and alighting experience at bus stops in a developing urban city: a simultaneous bivariate ordered probit approach

•Travelers’ characteristics and trip information influencing the boarding and alighting experience at bus stops.•Simultaneous bivariate ordered probit model assessing the effect of the explanatory variables.•Income, education level, occupation, vehicle ownership, travel day, frequency of the particular trip, purpose of the trip, pedestrian facilities, availability of feeder services have significant impacts on boarding and alighting experience.•Multi-modal integration considering the feeder services in the system will improve the ease of accessibility for passengers.