The Impact of Supply Chain Preparedness on Healthcare Service Quality: A Literature Review

Numerous studies in the field of measuring the quality of service in healthcare have been conducted; however, researchers have not reached a consensus on the critical factors that are sufficiently rigorous to link and measure the healthcare service quality based on the supply chain preparedness.This has triggered the need to review the literature pertaining to the impact of supply chain management and preparedness on healthcare service quality to draw lessons from the literature.The studies that have been published between the period of 2015-2020 were reviewed.Two authors independently reviewed the eligibility of the studies, extracted data from the included studies, and appraised the risk of bias and quality of the study.The purpose, methodology, results, and recommendation of all the selected articles have been critically analyzed and synthesized.Based on the evaluation and analysis of the articles, it is evident that there are different factors that play the diverse roles of determinants and barriers of implementing a responsive supply chains in the healthcare system in order to improve and maintain healthcare services.It is examined through the study of different articles that by taking certain crucial factors into consideration.Different studies highlight different aspects that are crucial towards understanding the implications, benefits, as well as barriers and challenges of implementing supply chain management in the healthcare system and how it is the future of lean and agile supply chains in order to amplify and improve the healthcare service quality.