How Do Dairy Farmers Communicate with the Government? A Case Study in the Northwest of Spain

With the aim of assessing the farmers’ situation in terms of the use of ICT (Information and Communication Technologies) and their relationship with the e-government (electronic government), a case study consisting of 34 face-to-face surveys between February and March 2020 in dairy farms in the region of Galicia (Spain) was conducted. From the census, we chose those farms considered most representative taking into account the following criteria: the level of CAP (Common Agricultural Policy) and the production of milk (litres / cow and year). The results show that, in spite of the fact that a vast majority of the users use the web tools of the Public Administration, there are many users who find problems related to the agility and ease of use of these tools, especially when compared with private APPs which they also use daily in connection to their farms. Our research delves into those farmers who do not use the internet and the alternative methods which they employ. The telephone helpline is particularly important, as it is the favourite method of smaller farms.