Passenger Activities, Postures, Dis(Comfort) Perception, and Needs During Train Travel

This study aims to collect data on the activities, postures, dis(comfort), and needs of train passengers. Observations in the trains and questionnaires completed by train passengers were used. The online questionnaire was completed using the smartphone of the passengers during the train trip. The most often observed activity of the passengers was using a smartphone while travelling. They used a smartphone to listen to music, chat or type, look at a video or picture, and to read. Most passengers reported that they hold a smartphone with both hands and used a smartphone with the right hand also. The thigh support and the armrests of the seat showed the lowest comfort and certainly have room for improvement. Future research could be considered to design the seat to increase passenger comfort while using a smartphone.