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The Impact of E-Service Quality and Satisfaction on Customer Loyalty: Empirical Evidence from Internet Banking Users in Indonesia

Ipang Sasono,Ahmad Dedi Jubaedi,Dewiana Novitasari,Nuri Wiyono,Riyanto,Oktabrianto,Jainuri,Hatoli Waruwu

JOURNAL OF ASIAN FINANCE ECONOMICS AND BUSINESS（2021）

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关键词
Customer Loyalty,Customer Satisfaction,E-Service Quality,Internet Banking
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