Digital Transformation of Forest Services in Finland—A Case Study for Improving Business Processes

This case study introduces an innovation and development concept for agile software tools for the improvement of the productivity and customer experience of forest services. This need was recognized in the context of the opening of forest data and the development of service platforms for a forest-based bioeconomy in Finland. The forest services that were studied covered a continuum from a single type of work, e.g., soil preparation and young stand management through timber procurement, to comprehensive forest property management services. The study concentrated on the needs of micro-, small, and medium-sized enterprises (SMEs), which provide either retail- or business to business (B2B) services as sub-contractors. In addition, the challenges and bottlenecks in service processes detected by other stakeholders were considered. The prevailing service processes were conceptually modelled in order to search for opportunities for improvements in business and ecosystem services, i.e., agile software concepts. For example, we examined whether it would be possible to create opportunities for flexible operational models for precision, resilience, and protection of valuable microsites in forests. These software concepts were developed and evaluated in co-operation with the stakeholders in a co-creative workshop. The technological feasibility and commercial viability of the concepts, as well as the desirability for the customer were considered. The results of this business development process—i.e., agile software concepts and their anticipated benefits—were provided for further evaluation. In addition to the practical implications of this kind of innovation process tested, the potential of these kinds of agile tools for the further development of knowledge-intensive service processes was further discussed.