Towards a Conceptual Framework for the Evaluation of Telemedicine Satisfaction.

Satisfaction is a key factor in evaluating the success of telemedicine systems. The objective of this research is to develop a conceptual framework to aid research in telemedicine satisfaction. This research performs a developmental review of the telemedicine satisfaction literature obtained from PubMed and Google Scholar. Results are synthesized by reviewers using a concept matrix. Findings support a conceptual framework for telemedicine satisfaction that includes: satisfaction dimensions, stakeholders, type of care, type of system, context and methodologies. The framework can be used by future studies for examining and reporting on telemedicine satisfaction.