Internal Quality Assurance--Facing Common Challenges. ENQA Workshop Report 13.

Douglas Blackstock, Lee Harvey, Tibor Szanto, Riitta Pyykko,Guy Aelterman, Mariano Lopezbenitez,Esperanza Veratoscano, Elias Fereres,Claude Cassagne, Jeanfrancois Dhainaut, Viktoriya Lykova, Ivan Babyn

mag（2010）

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context effect,quality circles,quality assurance,quality control,organizational culture,policy analysis,stakeholders,lifelong learning,higher education,academic standards,organizational effectiveness

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