Customer Relations Management: Service Operations: Human Fatigue Risk Simulations in 24/7 Operations.

Rainer Guttkuhn,Udo Trutschel,Anneke Heitmann,Acacia Aguirre,Martin Moore-Ede

Proceedings of the 35th conference on Winter simulation driving innovation（2003）

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摘要

A Circadian Alertness Simulator (CAS) is presented as an interactive tool for assessing sleep behavior and fatigue risk in 24/7 operations. The simulation model uses as input sleep-wake data and information about individual sleep characteristics (short vs. long sleeper, morning type vs. evening type, napper vs. non-napper). The validation of the CAS model was based on a figure of merit function reflecting the model's ability to minimize the difference between reported and predicted sleep data. The purpose of the alertness model is the assessment of work schedules in terms of fatigue risk.

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关键词

fatigue risk,CAS model,alertness model,simulation model,individual sleep characteristic,sleep behavior,evening type,input sleep-wake data,morning type,Circadian Alertness Simulator,customer relations management,human fatigue risk simulation,service operation

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