基本信息
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个人简介
At Cornell, Professor Susskind teaches undergraduate and graduate courses addressing the operational and strategic elements of the food and beverage business. He also teaches in the Hotel School’s Executive Education Program to managers and executives both on and off-campus and has recently developed and launched an eight-course online certificate program in Food and Beverage Management for eCornell.
Through his active research program, Professor Susskind is currently examining how: (1) customer-service provider interaction among guests, employees, and managers influences organizational performance; (2) communication networks in organizations are influenced by elements such as teamwork and organizational change; (3) organizational technology is influencing/changing the relationship between guests and service-based employees and managers, and (4) nutrition information provided by restaurants on menus (as required by the Affordable Care Act starting in May 2018) is influencing guests’ food choices when they dine out in full-service restaurants.
Through his active research program, Professor Susskind is currently examining how: (1) customer-service provider interaction among guests, employees, and managers influences organizational performance; (2) communication networks in organizations are influenced by elements such as teamwork and organizational change; (3) organizational technology is influencing/changing the relationship between guests and service-based employees and managers, and (4) nutrition information provided by restaurants on menus (as required by the Affordable Care Act starting in May 2018) is influencing guests’ food choices when they dine out in full-service restaurants.
研究兴趣
论文共 75 篇作者统计合作学者相似作者
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CORNELL HOSPITALITY QUARTERLYno. 2 (2024): 227-239
Journal of occupational and organizational psychologyno. 2 (2022): 378-396
American journal of health economicsno. 4 (2021): 427-456
semanticscholar(2020)
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Social Science Research Network (2020)
The Next Frontier of Restaurant Managementpp.203-214, (2019)
The Next Frontier of Restaurant Managementpp.79-91, (2019)
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作者统计
#Papers: 77
#Citation: 2229
H-Index: 25
G-Index: 47
Sociability: 4
Diversity: 0
Activity: 0
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