Identifying quality indicators for home care services: a modified Delphi and Analytic Hierarchy Process study

As the recipients of home care services, patients have the most direct and profound experience of service quality. There is limited knowledge as to quality indicators for home care services from patients’ perspective. This study aimed to identify quality indicators for home care services based on the Service Quality model and determine the weights of these indicators. A two-round Delphi survey and Analytic Hierarchy Process consultation were conducted to gather opinions from national experts on quality indicators for home care services developed on the basis of the Service Quality model. Consensus was defined as at least 80