Perceptual differences regarding leadership between the store manager and employees and its impact on frontline sales performance: A research note
Journal of Retailing(2021)
摘要
•Focus is on the differences in manager-employee leadership perceptions.•Perceptual differences may yield positive outcomes in certain situations.•Employees may see a manager with lower self-perceptions as a humble leader.•Sales performance is higher when the manager’s self-perceptions更多
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关键词
Transformational leadership,Transactional leadership,Leadership perceptions,Self-other perceptual differences,Sales performance
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