The Effects of Social and Technical Factors on User Satisfaction, Sense of Belonging and Knowledge Community Usage
International journal of e-collaboration(2013)
摘要
Knowledge communities allow individuals to share knowledge and collaborate with each other based on common interests. The authors apply socio-technical theory as the overarching theoretical framework to propose a research model which posits that both technical factors system quality and information quality and social factors community governance and pro-sharing norms collectively influence user satisfaction, sense of belonging, and knowledge community usage. Survey data collected from members of a computer programming knowledge community show that community governance is an important social factor which affects users' perceptions of information quality, system quality, and pro-sharing norms. These factors in turn provide a nurturing atmosphere which results in increased user satisfaction, sense of belonging, and community usage. The implications for research and practice are discussed.
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关键词
Community Governance,Information Quality,Knowledge Community,Pro-Sharing Norms,Sense of Belonging,Socio-Technical Theory,System Quality
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