Saharaline: A Collective Social Support Intervention for Teachers in Low-Income Indian Schools
CoRR(2024)
摘要
This paper presents Saharaline, an intervention designed to provide
collective social support for teachers in low-income schools. Implemented as a
WhatsApp-based helpline, Saharaline enables teachers to reach out for
personalized, long-term assistance with a wide range of problems and stressors,
including pedagogical, emotional, and technological challenges. Depending on
the support needed, teachers' requests are routed to appropriate domain experts
– staff employed by educational non-profit organizations who understand
teachers' on-the-ground realities – who offer localized and contextualized
assistance. Via a three-month exploratory deployment with 28 teachers in India,
we show how Saharaline's design enabled a collective of diverse education
experts to craft and deliver localized solutions that teachers could
incorporate into their practice. We conclude by reflecting on the efficacy of
our intervention in low-resource work contexts and provide recommendations to
enhance collective social support interventions similar to Saharaline.
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