Revolutionizing Management Information Systems with Natural Language Processing for Digital Transformation

Natural Language Processing (NLP) is a rapidly growing field with immense potential to transform Management Information Systems (MIS) and drive digital transformation in businesses. To explore the possible applications of NLP for MIS, we first investigated current state-of-the-art research by examining the top-tier journals in the field. Our analysis revealed that while there has been some research exploring the benefits of NLP for MIS, the full potential of this powerful technology has not yet been fully realized in the literature. Therefore, this study aims to fill this gap by discussing the potential applications of NLP for MIS. We cover several scenarios, including boosting marketing campaigns, enhancing supplier relationship management, detecting misinformation, using competitive analysis to gain insights, identifying related contextual terms, and enhancing BI systems. The main goal of presenting various scenarios is to demonstrate the vast potential of NLP in transforming MIS and supporting digital transformation. Through this exploration of various scenarios, we hope to inspire researchers and practitioners to further explore the potential of NLP for MIS applications and unlock new possibilities for enhancing business operations, decision-making, and strategy development in the context of digital transformation.