A behaviorist perspective on how to address negative consumer behaviors

AbstractThe cognitivist paradigm has dominated the past 50 years of consumer research. Cognitivist theories have provided extensive insights into pre‐consumption behaviors (i.e., information gathering, attitude formation, product choice, and product purchase) and the processes that support these behaviors (i.e., attitudes, persuasion, information processing, memory, knowledge, and choice processes). Yet, the cognitivist paradigm has limitations, especially when it comes to addressing detrimental consumption, over‐consumption, and perverse incentives in consumption systems. To address these issues, we discuss how a behaviorist paradigm can be used to identify more efficient and effective interventions for societal ills. The behaviorist perspective emphasizes that an alteration of the consumption environment can influence the ease of expressing a behavior and the rewards/punishments associated with this expression. Hence, behaviorism is useful in identifying and implementing intelligent nudges.