Annoyed of Traffic Jams? Fly with FeliFly!

New research topics are appearing in the emerging field of urban air mobility (UAM). Successful introduction requires a high level of acceptance in society; this can be achieved by means of user-centered design and by involving citizens in the early stages of development. For immersive user studies, e.g., through user enactment, a physical prototype is helpful - especially since there are currently no drones that can fly on public routes and carry passengers. This project, therefore, developed a physical, true-to-scale prototype of a passenger drone and enhanced it with in-cabin services and a mobile booking app. Scales, interior design, and service concepts were derived from related work and own research. The prototype “FeliFly” can now visualize several phases of a customer journey and help to investigate acceptance factors as well as expectations and potential problems along a passenger drone flight to derive suggestions for later real implementation.