Metaverse Services: The Way of Services Towards the Future

With the emergence of new generation of digital technologies, e.g., artificial intelligence, blockchain, cloud computing, big data, edge computing, 5G/6G, VR/AR/MR, and the Internet of Things, an exciting era of metaverse is coming. Interacted and linked with the physical world, metaverse offers a platform of a new social ecosystem, dealing with digital twins and empowering virtual-reality symbiosis. In metaverse, social activities and business processes are performed based on the sequences of workflow or service processes. Bridging both the virtual space and the real world, such metaverse services are more complicated and present many new challenges and research topics. In this paper, the concept and characteristics of metaverse services are presented, the key technologies and typical use cases are reviewed, and the future challenges and opportunities of metaverse services are also discussed.