Multilingual News Search-A Comparative User Study of Desktop and Mobile Interfaces

With the global expansion of the Internet and the World Wide Web, users are becoming increasingly diverse, including their language proficiencies. In particular, there is now a significant number of polyglot Web users, i.e., users who are proficient in more than one language. However, even such users with potential access to a broad range of information from multiple languages often continue to suffer from unbalanced and fragmented news information, as traditional news access systems seldom allow users to simultaneously search for and/or compare news in different languages. To overcome language barriers, the majority of research has focused primarily on improving retrieval and translation accuracy, while paying comparably less attention to multilingual user interaction aspects. In particular, relatively little human-centered research has been conducted to better understand and support multilingual user abilities and preferences, and even less so regarding news search and different access modalities (such as desktop and mobile interfaces). The research presented in this article provides the first comparative analyses of polyglot users' preferences and behaviors with respect to different multilingual news search interfaces on both desktop and mobile platforms. Specifically, through a set of task-based user studies in laboratory experiments, the key contribution of this article is the presentation of the first human-centered studies in multilingual news search result interfaces, aiming to drive the development of human-centered multilingual news access systems for both desktop and mobile platforms. This contribution includes a detailed analysis of different interface design paradigms, as well as a series of implications for design.