Pearls of wisdom from the past 5 years of working in telehealth

Over the past several years the perception of telehealth – and its role in healthcare delivery – has changed dramatically. Previously limited to just a few use cases including low-acuity virtual urgent care and chronic outpatient disease management, telehealth now plays some role in virtually every medical specialty and has seen considerable growth in technologies beyond the simple video visit. In this chapter, we highlight the forces that have driven telehealth’s rapid growth and adoption. First, we discuss the evolution of the telehealth landscape in the years leading up to the COVID‐19 pandemic, including increasing consumer demand for virtual services, the emergence of new payment models that promote telehealth use, advancements in technical capabilities, and new structures that enabled reimbursement of digital health activities. Then we cover advancements in telehealth directly related to the pandemic and important considerations for continued growth including provider workflow integration, accessibility and equity, and clarity around reimbursement. Finally, we discuss technological innovations and new modes of care delivery – such as digital therapeutics and virtual-first health plans – that are likely to enhance the sophistication and expand the role of telehealth services over the coming years.