How Changing Needs Change Technological Practices During a Crisis: An Explanation Using Practice Theory

The COVID-19 pandemic as a global crisis has created an opportunity to examine the theoretical tenets of the technology as routine capability perspective, and its extensions. We argue that the pandemic acted as a crisis that shifted technology use patterns via changing daily routines, or patterns of what we practice, and how we communicate in the social context. Specifically, we focus on changes in human needs as the primary mechanism that mediate the impact of the pandemic crisis on changes in technology practices. We collected survey responses from 213 participants before COVID-19, and 447 after the rapid spread of COVID-19. Empirical results mostly confirmed our hypotheses, and revealed that the pandemic crisis created a significant shift in four practices: communication, browsing, information sourcing, and material sourcing. We also found that the human needs of autonomy and relatedness mediated this relationship between the pandemic crisis and technology practices. These findings provided support for our proposed mediating role of human needs in explaining how major shifts create technology change and extending the technology as routine capability perspective. We conclude with a discussion, implications, and directions for future researchers.