See-Through Captions in a Museum Guided Tour: Exploring Museum Guided Tour for Deaf and Hard-of-Hearing People with Real-Time Captioning on Transparent Display

Access to audible information for deaf and hard-of-hearing (DHH) people is an essential component as we move towards a diverse society. Real-time captioning is a technology with great potential to help the lives of DHH people, and various applications utilizing mobile devices have been developed. These technologies can improve the daily lives of DHH people and can considerably change the value of audio content provided in public facilities such as museums. We developed a real-time captioning system called See-Through Captions that displays subtitles on a transparent display and conducted a demonstration experiment to apply this system to a guided tour in a museum. Eleven DHH people participated in this demonstration experiment, and through questionnaires and interviews, we explored the possibility of utilizing the transparent subtitle system in a guided tour at the museum.