Problem identification and intervention in the higher education data synchronization system in Indonesia

IT Department identified problems in reporting student study activities (AKM) by interviewing stakeholders. Then the priorities of the problems are ineffective business process and technical matters determined by using Pareto Analysis. This study proposed two solutions, application of data governance to achieve an effective business process and application of metadata management to solve the technical matters. Both solutions were socialized, tested and applied among all stakeholders. The result was that the percentage of AKM completeness increased significantly from 84% to 100% and Data Reporting Team now can send data faster and reduce data transmission errors which decrease technical debt problem.