Designing Industrial Product-Service System (PSS) Pilot Projects in Manufacturing Companies: A Proposed Process for Product and Customer Selection

Abstract This paper proposes an approach for capital goods manufacturers to design Product-Service System (PSS) pilot projects by selecting appropriate products and customers. The authors conducted a single-case empirical study as a part of an ongoing action research project to maximise the learnings from a pilot project while minimising expenditure in extensive trial and error PSS solution testing. Two sets of criteria were elicited for product and customer selection, respectively, followed by a description of the ideal product and customer attributes for each of the three most common PSS archetypes.