Zero-label Anaphora Resolution for Off-Script User Queries in Goal-Oriented Dialog Systems

Most of the prior work on goal-oriented dialog systems has concentrated on developing systems that heavily rely on the relevant domain APIs to generate a response. However, in the real world, users frequently make such requests that the provided APIs cannot handle, we call them “off-script” queries. Ideally, existing information retrieval approaches could have leveraged relevant enterprise's unstr...