Upgrading of academic database: acceptance or resistance

This study examines the factors that influence people use intention of the upgraded Academic literature databases (ALD) based on the dual-factor concepts of “enablers” and “inhibitors”. This paper proposed a new model that considers the continuance intention from two pathways of acceptance and resistance and further integrates inertia and experience of new version. The results demonstrated the impact that inertia has on perceived loss of control and resistance intention as well as the impact that experience of new version and perceived usefulness on acceptance intention. It was also indicated that observability, compatibility and testability are the main factors of perceived usefulness, which in turn lead to subsequent consumer acceptance intention. Such consideration will help decrease the mismatch between ALD design and users’ needs, and further facilitate the adoption of the newer ALD. Furthermore, this study provides a universal database conceptual upgrade model in the field of information system upgrading and enriching knowledge management system research.