Determining factors that influence parents' perceptions of telehealth provided in a pediatric gastroenterological practice: A quality improvement project

•The Unified Theory of Acceptance and Use of Technology can explain the use of TH.•Most families surveyed were highly satisfied with their telehealth encounter.•Telehealth met patient needs and was beneficial for decreased travel, cost and time.•Loss of physical exams, privacy, and technology issues limit telehealth encounters.•Patient feedback and acceptance is necessary for long-term adoption of telehealth.