The Impact of Change Management on ERP System Outcomes: A Case of Jordanian Pharmaceutical Companies

The purpose of this study was to explore the impact of change management dimensions (top management support, enterprise communication, organizational culture, and training and education) on ERP system outcomes (productivity improvement and decision-making improvement) in the Jordanian pharmaceutical companies. To achieve the objective of the study a questionnaire consisted of (46) items was built, and its validity and consistency were verified. The study was conducted on a sample of (200) employees working in five major companies in the Jordanian pharmaceutical sector: Hikma Pharmaceuticals, Pharma International Co. and United Pharmaceutical Manufacturing Co., Philadelphia Pharmaceuticals Co. and Amman Pharma Industries. Data was analyzed using regression analysis. The results of the study indicated that the four dimensions of change management have a significant positive impact on the two outcomes of ERP system application.