Analysis of Selected Country of OSI Performance: How Malaysia Can Improve the UN Ranking

The online services index is one of three components of the United Nations e-government development index. It attempts to capture a country’s performance in a single internationally-comparable value using a four-stage model of online service maturity. The summary of selected countries that had overtaken Malaysia in the past 10 years had been analyst. These countries (UAE, Serbia, Malta, Spain and Saudi Arabia) have the most drastic changes to their online services that overtook Malaysia in the last 10 years. This study had found gaps and areas for improvement while gaining insights from international best practices that have enabled other governments to surge ahead. The result shows that multiple languages, transaction, social media Tools, Link to Ministries, download document, facilities to check insurances coverage, single citizen log in before accessing facilities by ministry, notification of official event/new thru text and video, display statistics for visitor, provide ebook reader, display map of ministry office for visitor point of reference, provide opinion by citizen to different ministry, provide e-participation, place to display ministry publication list, smart phone application and follow up application electronically were found to effect OSI performance these five countries.