Enhancing user experience with conversational agent for movie recommendation

International Journal of Human-Computer Studies, Volume 103, Issue C, 2017, Pages 95-105.

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Abstract:

This study investigates how user satisfaction and intention to use for an interactive movie recommendation system is determined by communication variables and relationship between conversational agent and user. By adopting the Computers-Are-Social-Actors (CASA) paradigm and uncertainty reduction theory, this study examines the influence o...More

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