A cognitive system for business and technical support: A case study.
IBM Journal of Research and Development(2017)
摘要
Business and technical support has traditionally been labor based. In this paper, we introduce a cognitive system for business and technical support. This cognitive system is aimed at answering, for example, “how to” and “how do I fix” questions that represent more than half of support help-desk queries. The standard method to build cognitive systems involves collecting the user questions, collect...
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关键词
Knowledge engineering,Proposals,Training,Business,Information technology
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