A Web Based CBR System for HVAC Sales Support
mag(1999)
摘要
This paper describes the implementation of a CBR system to support HVAC sales staff operating in remote locations. The system operates on the world wide web and uses the new standard of XML as a communications protocol between client and server side Java applets. The paper describes the motivation for the system, its implementation, trial and roll-out detailing the benefits it has provided to the company.
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关键词
Case Library, Sales Staff, Case Retrieval, Query Relaxation, Symbol Hierarchy
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