Understanding post-adoption behaviors of e-service users in the context of online travel services.
Information & Management(2014)
摘要
•This study examines the motivators of continuance intention and WOM of e-service users.•This study also examines the relationship between continuance intention and WOM.•Satisfaction and perceived usefulness determine continuance intention.•Continuance intention and perceived usefulness determine WOM behavior.•Continuance intention and WOM are closely associated.
更多查看译文
关键词
Post-adoption behaviors,Continuance intention,WOM,Recommendation,ECT
AI 理解论文
溯源树
样例
生成溯源树,研究论文发展脉络