Investigating factors affecting social presence and user satisfaction with Mobile Instant Messaging

Computers in Human Behavior, pp. 453-459, 2014.

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Keywords:
User satisfactionUser experienceSocial presenceSocial influenceRichnessMore(1+)

Abstract:

The purpose of this study is to examine the factors that influence social presence and user satisfaction with Mobile Instant Messaging (mIM). The proposed research model integrates channel expansion, social influence, social presence and media richness theories, to explain how user experience, social influence, and medium richness influen...More

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