Designing Hypermedia Manuals to Explain how Machines Work: Lessons from Evaluation of a Theory-based Design 1

this paper.The short-answer questions were 11 open ended questions about the toilet tank. Three"function" questions asked the function of a component in the system, e.g., "What is the functionof the float and float arm?". Four "fault-behavior" questions that described a particular fault in acomponent of the system and asked participants to predict how the system would behave, e.g.,"How would the tank function be affected if the inlet valve was stuck in the water inlet pipe? (listall...